Customer Service

We're here to help!

At Jennycool, we're committed to providing you with a fantastic shopping experience. Whether you have questions about your order, our products, or just need a friendly voice, our dedicated customer service team is here for you.

Here's how we can help:

  • Order Inquiries: Track your order, check on its status, or make changes if needed.
  • Product Information: Learn more about our products, sizing, materials, and care instructions. We're happy to answer any questions you have!
  • Returns & Exchanges: Review our return and exchange policy for website items and print-on-demand products.
  • Payment Options: Need help understanding our payment options or experiencing issues during checkout? We'll get you sorted.
  • Something Else? No problem! If your question isn't listed above, feel free to contact us and we'll be happy to assist you in any way we can.

Here are the ways you can reach us:

  • Email: digijennycool@gmail.com - Our friendly customer service team will respond to your email within 1 business days.
  • Live Chat: Click the chat icon in the bottom corner of your screen to connect with a live representative during our business hours: [8:00-19:00 GMT+3].